Privacy Policy
The website www.stefcleaning.be is an initiative of :
Stef Cleaning
Grand’Route 52b - 1435 Corbais (Belgium) National register : VAT BE0751.850.958
eMail : stef@stefcleaning.be
Phone : 0491 87 14 06
Stef Cleaning attaches great importance to the protection of your privacy and your personal data. We collect and process your personal data in accordance with the applicable legal provisions, i.c. the law of December 8, 1992 on the protection of privacy with regard to the processing of personal data ("Privacy Law") and the European Regulation of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“Regulation”).
By using our website, you declare that you have read our privacy policy and expressly agree to the collection and processing of your personal data as described below. We reserve the right to make changes to our privacy policy at any time. Any substantial change will always be clearly communicated to you. Nevertheless, we recommend that you consult this page regularly.
1. Who processes your personal data ?
1.1. Responsible controller
Stef Cleaning is responsible for processing your personal data by determining which data is collected, the purposes of the processing and the technical and organizational means surrounding the processing of your data. For questions about the processing of your personal data, please contact us by phone at +32 (0)491/871406 or e-mail via stef@stefcleaning.be.
1.2. Subcontractors
Stef Cleaning is free to free to engage with subcontractors. A subcontractor is the natural or legal person who processes your personal data on request and on behalf of the controller. The subcontractor is obliged to ensure the security and confidentiality of your data and always acts on behalf of Stef Cleaning.
2. On which base will your data be processed ?
In accordance with the Regulations, we process your data on the following legal bases:
Based on the implementation of pre-contractual measures and the performance of the contract for everything related to the use and provision of our services.
Based on the performance of the contract and on our legal obligations for everything related to the management of the contractual relationship and billing
Based on your consent to send promotional offers (direct marketing).
3. Which personal data will be gathered ?
The processing of your personal data is limited to what is strictly necessary to achieve the objectives pursued by Stef Cleaning. The data to which the processing relates are listed below.
Name and address
e-mail address
Phone number
Information related to your connection (IP address, localisation, etc.)
This data is collected during your visit to the site, when you fill in our contact form or when you contact us by e-mail. Other personal data may be collected at a later date, for example in the context of the execution of the order. This information is necessary for the provision of our services.
In addition, we use cookies to recognize the user and provide him with a personalized user experience, to remember his technical choices (for example a language) and to detect and correct any errors on the Site. For more information about our use of cookies, we invite you to consult our Cookie Policy.
Under any circumstances, do we collect or process sensitive data.
4. What are the goals pursued ?
Stef Cleaning collects your personal data for the sole purpose of offering you an optimal and personalized user experience. The processing of your personal data is essential for the proper functioning of the website and the provision of our services. If this information is missing, incorrect or incomplete, we reserve the right to suspend or cancel certain actions.
Stef Cleaning undertakes to process your personal data exclusively for the following purposes:
Allow the user to contact us and/or place an order through the website;
Enable the performance and delivery of our services;
Manage the contractual relationship;
Enable invoicing and manage accounts;
Provide the user with a personal service by sending newsletters, presenting personalized products, offering support and following up on complaints;
Detect and possibly protect the user against fraud, errors and criminal behavior;
Send promotional offers if you have expressly agreed to this (direct marketing). In this case, you are also free to withdraw your consent at any time.
By visiting our website, certain data is collected for statistical purposes. With this data we can optimize your user experience. These are your IP address, the geographical area visited, the day and time of the visit and the pages viewed. By visiting the website, you expressly agree to the collection of this data for statistical purposes.
5. Who received your personal data ?
Your personal data is intended for internal purposes only. They will not be sold, given or passed on to third parties without your prior consent. Stef Cleaning has taken all possible technical and organizational measures to prevent a breach of your data. Should this nevertheless happen, Stef Cleaning undertakes to take all necessary measures to limit the damage to a minimum.
6. How long will your data be kept ?
Your data will be kept for as long as it is necessary to achieve the goals pursued. They will be deleted from our database as soon as they are no longer necessary or if you have validly exercised your right to erasure.
7. What are your rights ?
7.1. Guarantee of fair and lawful processing
Your personal data is always processed in accordance with the legitimate purposes explained in point 4. They are collected and processed in an adequate, relevant and non-excessive manner, and are not kept longer than necessary to achieve the purposes pursued.
7.2. Access rights
If you can prove your identity, you have the right to obtain information about the processing of your data. You therefore have the right to know the purposes of the processing, the data concerned, the recipients to whom the data is transferred, the criteria used to determine the retention period of the data and the rights you can exercise over your data.
7.3. Right to rectification
Inaccurate or incomplete personal data can be corrected at any time upon simple written request.
7.4. Right to erasure (or "right to be forgotten")
You also have the right to have your personal data erased in the following cases:
Your personal data is no longer necessary for the purposes;
You withdraw your consent to the processing and there is no other legal basis for the processing;
You have validly exercised your right to object;
Your data has been processed unlawfully;
Your data must be deleted to comply with a legal obligation.
Since deletion of data is mainly related to visibility, it is possible that deleted data is still temporarily retained.
7.5. Right to restriction of processing
In certain cases, you have the right to request the restriction of the processing of your personal data, in particular in the event of a dispute about the accuracy of the data, or if the data are necessary in the context of legal proceedings or the time necessary to verify that you can validly exercise your right to erasure.
7.6. Right to object
You also have the right to object at any time to the processing of your personal data for direct marketing purposes. Stef Cleaning will stop processing your personal data, unless it can be demonstrated that there are compelling legitimate grounds for the processing that outweigh your right to object.
7.7. Right to transfer of data
You have the right to obtain all personal data you have provided to us in a structured, commonly used and machine-readable format. On request, this data can be transferred to third parties, unless this is technically impossible.
7.8. Right to withdraw your permission
You can withdraw your consent to the processing of your personal data at any time, for example for direct marketing purposes.
7.9. Transfer of personal data outside the European Union?
Your personal data will not be transferred outside the European Union.
8. How to exercise my rights?
To exercise your rights, you must send us a written request and proof of identity, by registered letter to Stef Cleaning, rue provinciale 92, 1301 Bierges or by email to stef@stefcleaning.be. We will respond to this as soon as possible, but no later than one (1) month after receipt of the request.
9. File a complaint
If you are not satisfied with the processing of your personal data by Stef Cleaning, you have the right to submit a complaint to the Data Protection Authority(https://www.privacycommission.be/).
Grand’Route 52b - 1435 Corbais
T. 0491/871406 - Contact